Legal

Refund Policy

Refund & Return Policy

Last updated: September 2026

At Briccc, we want you to receive the correct products in good condition. If there is a problem with your order, please contact us as soon as possible.

1. Eligible Returns

We accept returns in the following situations:

• You received a wrong product or an item different from what you ordered.

• The product arrived damaged or defective.

• The product is missing parts or accessories that were included in the order.

Please contact us within 7 days of receiving your order and provide your order details and clear photos or videos showing the issue.

2. Products That Cannot Be Returned

We generally do not accept returns for:

• Products that have been used, installed, soldered, modified, or damaged by the customer.

• Components damaged because of incorrect wiring, incorrect voltage, reverse polarity, short circuits, overheating, or improper installation.

• Products ordered with the wrong specification by the customer, such as incorrect voltage, size, capacity, connector, or model.

• Products that have been altered or physically damaged after delivery.

For electronic components, we may request photos or a video demonstrating the problem before approving a return.

3. Wrong Item Received

If we sent you the wrong item, please contact us within 7 days. We will arrange an exchange for the correct product, subject to availability.

If the correct product is unavailable, you may receive a refund or choose another available product of equivalent value.

4. Damaged or Defective Products

If an item arrives damaged or is found to be defective, contact us within 7 days.

After reviewing the issue, we may provide:

• A replacement;

• An equivalent alternative product; or

• A refund, where appropriate.

The returned item may need to be inspected before a refund or replacement is confirmed.

5. Refunds

Once an approved return has been received and inspected, we will inform you whether your refund has been approved.

Approved refunds will be processed using an appropriate payment method available to us. The time for the money to reach you may depend on the payment provider.

6. Return Delivery Costs

If the return is due to our error, such as sending the wrong product or sending a defective/damaged product, Briccc will handle the reasonable return delivery arrangements.

If the return is due to the customer ordering the wrong specification or changing their mind, return delivery costs may be the customer's responsibility, where we agree to accept the return.

7. How to Request a Return

To request a return, contact us through the contact details provided on our website and include:

• Your order number;

• Your name and contact number;

• The product concerned;

• A description of the problem; and

• Clear photos or videos where applicable.

Please do not send an item back before contacting us and receiving return instructions.

Briccc reserves the right to assess each return request based on the condition of the product and the circumstances of the order.